Basic Rules
- Service credits are used for model calls and related services. After activation, no-reason refunds are generally not supported.
- Failed requests, auth failures, insufficient credits or requests that don't reach the model should not count toward model usage.
- When credits are insufficient, the API rejects the request with a clear error. Users can activate a plan or use a redemption code to continue.
Situations Eligible for Review
- Duplicate payments, successful payment without credit arrival, abnormal order status or billing ledger inconsistent with call logs.
- Suspected Key leak causing abnormal consumption, provided the user has promptly disabled the Key and submitted Request ID and time range.
- Abnormal charges due to provider or platform outages — based on billing ledger, request logs and platform investigation.
Resolution Process
- Submit your account, order number, Request ID, time range and issue description via the Contact page.
- GoesAI will investigate based on payment records, credit ledger, request logs and provider return status.
- When correction is confirmed, resolution may include credit restoration, order adjustment or mutually agreed methods.